How to improve the Customer Service Department?
Recent quiz have shown that at least a 92% of Managers consider that a good Customer Service Department is a key to succeed.
Mistakes to be avoided at a Customer Service Department:
- Not having a trained personnel at the Customer Service Department is a serious problem. The staff has to be prepared to serve customers, manage complaints and having key moments by interacting with the customers.
- Trying to win a discussion. Always remember the phrase “customer is always right”, you should never pretend that your company wins a discussion with a customer.
- Inaccessibility. Customer Service Department should be totally accessible to its customers, hiding from them or making it hard to be found is a huge mistake that should be avoided.
- Not listening. Always listen to your customer if you want a successful business.
A Manager must always make sure to have a personnel at Customer Service Department that knows the importance of a good service.
Often, employees think that an occasional mistake on the service given to the customers will not have more consequences, but that is not accurate as a successful company will depend on the treatment given to each one of the customers.
Showing an open and friendly attitude, offering help, knowing the customers and treating them with respect, will make the clients to trust on the Customer Service of an enterprise.
When dealing with your customers, even if it is personally or by phone, remember to ask them if it will not bother to answer a few questions that will help you understand them better and serve better to their needs. It is a more personal way than just making surveys.
“The key on the relationship with the customers is to discover the best way to establish a personal contact with each client and offer a better service to them”, added Salomon Juan Marcos Villarreal.